REFUND POLICY

ECO Printing Pty Ltd

This Refund Policy (“Policy”)
applies to all purchases from us, unless stated otherwise.



(1) CUSTOMER SATISFACTION IS OUR PRIORITY

At ECO Printing Pty Ltd, customer satisfaction is our priority.

We offer refunds, repairs and replacements in accordance with the Australian
Consumer Law
and on the terms set out in this Policy.

Any benefits set out in this Policy may apply in addition to consumer’s
rights under the Australian Consumer Law.

Please read this Policy before making a purchase, so that you
understand your rights as well as what you can expect from us in the event that
you are not happy with your purchase.

 

(2) MINIMUM ORDER

Unless otherwise approved in writing by Seller the minimum order amount is AUD 98.99 (Ninety-eight Dollars and ninety-nine cents), or equivalent value in other currency if applicable, Seller may at its sole discretion accept orders below the Minimum Order Value, for which a handling fee of 30 AUD (thirty Australian Dollars), or equivalent value in other currency, will apply per order.

 

(3) AUSTRALIAN CONSUMER LAW

(a) Under the Australian Consumer Law:

Our goods and services come with guarantees that cannot be
excluded under the Australian Consumer Law. For major failures with the
service, you are entitled:

– to cancel your service contract with us; and
– to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major
failures with goods. If a failure with the goods or a service does not amount
to a major failure, you are entitled to have the failure rectified in a
reasonable time. If this is not done you are entitled to a refund for the goods
and to cancel the contract for the service and obtain a refund of any unused
portion. You are also entitled to be compensated for any other reasonably
foreseeable loss or damage from a failure in the goods or service.

(b) We offer refunds, repairs, and replacements in accordance with
the Australian Consumer Law.

(c) The Australian Consumer Law provides a set of Consumer
Guarantees which protect consumers when they buy products and services.

(d) If the Australian Consumer Law applies, then we cannot
avoid the Consumer Guarantees which it provides. If there is an inconsistency
between this Policy and the Australian Consumer Law, the Australian
Consumer Law
will prevail.

(e) Further information about the Australian Consumer Law and these
Consumer Guarantees is available from the website of the Australian
Competition and Consumer Commission.

(f) If a product or service which you purchased from us has a
major failure (as defined in the Australian Consumer Law) then you may
be entitled to a replacement or refund. You may also be entitled to
compensation for any reasonably foreseeable loss or damage resulting from that
major failure.

(g) If a product or service which you purchased from us has a
failure which does not amount to a major failure (as defined in the Australian
Consumer Law
) then you may still be entitled to have the goods repaired or
replaced.


(4) CHANGE OF MIND

We do not offer any refund if you simply change your mind, or find
the same product or service cheaper elsewhere.


(5) PRODUCTS DAMAGED DURING DELIVERY

In the event that a product which you ordered is damaged during
delivery:

(a) Please contact us as soon as possible.

(b) Any damaged product must be returned in the condition it was
in when you received it, together with any packaging and other items which you
received with the damaged product.

(c) We will organise to repair the damaged product or to collect
it and replace it with an equivalent product, or to provide a refund, provided
that you contact us within the following time from the date you received the
product: 7


(6) OTHER RETURNS

(a) In addition, we may offer returns in the following
circumstances:

We offer money back guarantee on all our printed material, in case
they do not mett the industry standards for similar products.

(b) In order to be eligible for a return under these
circumstances, you must:

Client should return the product in the same condition it was
delivered in.

(c) Any claims for a return under this clause must be made within
the following time from the date you received the product: 1 month



(7) EXCEPTIONS

Notwithstanding the other provisions of this Policy, we may refuse
to provide a repair, replacement or refund for a product or service you
purchased if:

(a) You misused the said product in a way which caused the
problem.

(b) You knew or were made aware of the problem(s) with the product
or service before you purchased it.

(c) You asked for a service to be done in a certain manner, or you
asked for alterations to a product, against our advice, or you were unclear
about what you wanted.

(d) Any other exceptions apply under the Australian Consumer
Law.


(8) SHIPPING COSTS FOR RETURNS

(a) In the event that a product you purchased fails to meet one or
more Consumer Guarantees under the Australian Consumer Law we will bear
any costs of shipping the said product (the “Returned Product”) back
to us, as well as any costs of shipping any replacement product to you.

(b) If the Returned Product can easily be posted or returned, then
you are responsible for organising for the Returned Product to be returned to
us. If the Returned Product is eligible for a repair, replacement or refund
under the terms of this Policy (including under the Australian Consumer Law)
then we will reimburse you for the reasonable postage, shipping or transportation
costs for the Returned Product.

(c) If the Returned Product is too large, too heavy, or otherwise
too difficult to be removed and returned by you, and is believed to be eligible
for a repair, replacement or refund under the terms of this Policy (including
under the Australian Consumer Law), then we will organise for the
postage, shipping, transportation or collection of the Returned Product, at our
cost.

(d) In the event that we organise and pay for the inspection,
postage, shipping, transportation or collection of a Returned Product, and it
turns out not to be eligible for a repair, replacement or refund under the
terms of this Policy (including under the Australian Consumer Law), then
you will be required to pay the costs of any inspection, postage, shipping,
transportation or collection of the Returned Product.


(9) ASSISTANCE FROM MANUFACTURERS

(a) In some cases, manufacturers may provide assistance in
relation to their products, and they may be able to resolve your issue more
quickly.

(b) In some cases, manufacturers may provide warranties for their
products, which go beyond the Consumer Guarantees under the Australian
Consumer Law
or any other rights which you may have under this Policy.

(c) You are not obliged to contact the manufacturer directly in order
to seek a repair, replacement or refund. However, you may do so if you wish.


(10) RESPONSE TIME

We aim to process any requests for repairs, replacements or
refunds within 14 days of having received them.


(11) HOW TO RETURN PRODUCTS

(a) You may contact us to discuss a return using the details at
the end of this Policy.

(b) We will pay any refunds in the same form as the original
purchase or to the same account or credit card as was used to make the original
purchase, unless otherwise determined in our sole discretion.

(c) You must provide proof of purchase in order to be eligible for
a refund, repair or replacement.

(d) You may be required to present a government issued
identification document in order to be eligible for a refund, repair or
replacement.

(e) You may return products to the following address:

21 Hawkes Ave, ARANA HILLS QLD 4054


(11) CONTACT US

If you wish to speak to us about this Policy or about any refund,
repairs or replacements, you may contact us at:

 

Call us 1300 60 50 19
Email info@ecoprinting.com.au
Check more options on website ecoprinting.com.au

We are experienced – we can help guide you to the right product for your needs, feel free to get in touch with our team to discuss today.

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